‘Soft Skills’ incorporates a wide variety of personality traits, communication and people skills, social attitudes, and emotional intelligence. We work to build leadership and soft skills in yours.
LEADERSHIP/ MANAGEMENT
New Managers – “What Do I Now?”
Skills to Move Forward for Experienced Managers
Conflict Management and Resolution
Entrepreneurship & Business Acumen Mindset
Supervisory Skills for Technicians/Engineers/Technical Professionals
Interviewing Skills – How Do I find the Right Candidate
PEAKS Personality – Unleashing Your True Potential
Coaching Skills for Optimum Output
BUSINESS DEVELOPMENT
Increase Sales in VUCA
The Secret of Psychology Selling: “Increase Sales with NLP”
Handling Sales Objections: “Turning Resistance Into Opportunity”
Strategic Sales Planning to Enhance Sales Effectiveness
Retail Sales: “How to Increase Retails Sales by Selling On Value Over Price”
Experiential Selling: “Selling Beyond the Products”
Sales Coaching Skills for Sales Manager
CUSTOMER SERVICE
Mindset & Attitude of a Customer Focused Professional
Complaints and Escalation Management
Managing Challenging Customers
Creating an “Orgasmic” Customer Experience
Contact Centre Tele Skills – The WOW in Your Voice
Branding and You!
Customer Service Management (SIRIM Accredited and Certified Program)
COMMUNICATIONS
Speak Like a Pro – Public and Business Presentation Skills
